A disagreement at work can be an expensive business.  We are not just talking about the £1.6 billion pounds that British businesses spent last year on fees, awards and out of court settlements; we’re talking about the disruption to your business, your management time, sickness absence and lost productivity within the team.Being able to resolve issues promptly has numerous benefits that are not simply financial.  Tackling problems head-on can lead to improved relationships between colleagues, reduced absence and better staff retention.

Whether you chose to tackle a problem formally or informally in the first instance depends on a number of factors, but getting an issue addressed and concluded quickly is the ultimate goal.

360 HR is running a half day workshop on resolving complaints and conflict.

Date: Friday 23 September 2011

Time: 9.30am – 12.30pm

Venue:   Skerritt House, 23 Coleridge Street, Hove, BN3 5AB

Programme Outline:

Introduction to Workplace Conflict
– from regular moaning to heated resignations

Tackling Complaints
– how to regain control and resolve conflict head on

Reaching a Resolution
– informal and formal approaches

Steps to Follow
– a practical step-by-step guide

Breakdown in Working Relationships
– resolving a complete breakdown

Agreeing to Disagree
– negotiating severance terms
– compromise agreements and mutual consent
– ACAS pre-claim service

Cost:   £95.00 plus VAT

If you would like more information or are interested in booking a place, please email Catherine@awesome-order.flywheelsites.com

miles@tcmarketing.co.uk

Author miles@tcmarketing.co.uk

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