A disagreement at work can be an expensive business. We are not just talking about the £1.6 billion pounds that British businesses spent last year on fees, awards and out of court settlements; we’re talking about the disruption to your business, your management time, sickness absence and lost productivity within the team.Being able to resolve issues promptly has numerous benefits that are not simply financial. Tackling problems head-on can lead to improved relationships between colleagues, reduced absence and better staff retention.
Whether you chose to tackle a problem formally or informally in the first instance depends on a number of factors, but getting an issue addressed and concluded quickly is the ultimate goal.
360 HR is running a half day workshop on resolving complaints and conflict.
Date: Friday 23 September 2011
Time: 9.30am – 12.30pm
Venue: Skerritt House, 23 Coleridge Street, Hove, BN3 5AB
Introduction to Workplace Conflict
– from regular moaning to heated resignations
– how to regain control and resolve conflict head on
Reaching a Resolution
– informal and formal approaches
Steps to Follow
– a practical step-by-step guide
Breakdown in Working Relationships
– resolving a complete breakdown
Agreeing to Disagree
– negotiating severance terms
– compromise agreements and mutual consent
– ACAS pre-claim service
Cost: £95.00 plus VAT
If you would like more information or are interested in booking a place, please email Catherine@awesome-order.flywheelsites.com