Who is this course for?
This course is suitable for any manager who has responsibility for dealing with employee complaints or who provides advice to others on how to look into work place concerns.
Course Objectives
This course will help managers to:
- Clearly identify the complaints being raised
- Follow a clear and structured process
- Gather relevant evidence without getting bogged down
- Use appropriate questioning techniques
- Evaluate evidence to reach sound findings
- Draw their conclusions together into a clear report
Example Course Content
Introduction and objectives
Tackling Complaints
– How complaints come to light
– Importance of tackling complaints
– Identifying misconduct
Importance of Investigations
– Why investigate?
– Purpose of the investigation stage
Conducting the Interviews
– Interview techniques and styles
– Note taking tips
– Handling non-co-operation
– Common pitfalls to avoid
– Reaching Conclusions
– Weighing up the evidence
– Reaching sound findings
Preparing a report
Next steps