Course: Managing Appeals PDF

Who is this course for?

This course is suitable for any manager who has responsibility for considering employee appeals against disciplinary, grievance or any other management decisions.  It is also suitable for anyone who provides advice to others on how to conduct appeal hearings and make appropriate decisions.

Course Objectives

  • This course will help managers to:
  • Understand the business benefits of appeals
  • Understand their role in the overall process
  • Prepare for and conduct fair hearings
  • Use different styles of hearings
  • Rectify earlier problems at the appeal stage
  • Reach unbiased decisions

Example Course Content

Introduction and objectives

Importance of appeals

Benefits for company

Legal requirements


Manager’s Role

Chairman’s role and purpose

Roles of others


Reviewing what has happened so far

Identifying concerns

Conducting the Appeal


Order of events

Reaching a Decision

Possible outcomes

Grounds for overturning decisions

Communicating decisions