Who is this course for?
This course is suitable for any manager who has responsibility for considering employee appeals against disciplinary, grievance or any other management decisions. It is also suitable for anyone who provides advice to others on how to conduct appeal hearings and make appropriate decisions.
Course Objectives
- This course will help managers to:
- Understand the business benefits of appeals
- Understand their role in the overall process
- Prepare for and conduct fair hearings
- Use different styles of hearings
- Rectify earlier problems at the appeal stage
- Reach unbiased decisions
Example Course Content
Introduction and objectives
Importance of appeals
Benefits for company
Legal requirements
Appeal
Manager’s Role
Chairman’s role and purpose
Roles of others
Preparation
Reviewing what has happened so far
Identifying concerns
Conducting the Appeal
Attendees
Order of events
Reaching a Decision
Possible outcomes
Grounds for overturning decisions
Communicating decisions