Who is this course for?
This course is suitable for anyone who has responsibility for managing people or who provides advice to others on how to manage poor performance at work.
Course Objectives
This course will help managers to:
- Understand the causes of poor performance
- Identify and tackle issues at an early stage
- Gain co-operation to improve performance
- Use informal and formal techniques effectively
Example Course Content
Introduction and objectives
Identifying the Problem
– Capability and conduct
– Reasons for poor performance
When to Start
– Informal discussions
– When to make it formal
Tackling the Employee
– Investigating the problem
– Supporting examples
– Obtaining co-operation
Review Process
– Overview of process
– Formal meetings
– Action planning and support
– Reviewing progress
Final Decisions
– Possible outcomes
– When is enough, enough?
– Achieving a fair dismissal