Course: Managing Poor Performance

Who is this course for?

This course is suitable for anyone who has responsibility for managing people or who provides advice to others on how to manage poor performance at work.

Course Objectives

This course will help managers to:

  • Understand the causes of poor performance
  • Identify and tackle issues at an early stage
  • Gain co-operation to improve performance
  • Use informal and formal techniques effectively

Example Course Content

Introduction and objectives

Identifying the Problem
– Capability and conduct
– Reasons for poor performance

When to Start
– Informal discussions
– When to make it formal

Tackling the Employee
– Investigating the problem
– Supporting examples
– Obtaining co-operation

Review Process
– Overview of process
– Formal meetings
– Action planning and support
– Reviewing progress

Final Decisions
– Possible outcomes
– When is enough, enough?
– Achieving a fair dismissal