Who is this course for?
This course is suitable for managers who are responsible for managing staff issues in the workplace and for anyone else who provides advice to others on dealing with inappropriate behaviour in the workplace.
Course Objectives
- This course will help managers to:
- Understand the meaning of unlawful discrimination
- Understand the Company’s and individuals’ responsibilities and liabilities
- Reduce the risk of tribunal claims
- Identify and tackle inappropriate behaviour at work
- Manage working relationships going forward
- Reach unbiased decisions
Example Course Content
Introductions and objectives
What is unlawful discrimination?
– Defining discrimination
– When does it become unlawful
– Who is protected
Types of discriminatory behaviour
– Direct discrimination
– Indirect discrimination
– Workplace behaviour
Liability
– Risks for the business
– Risks for managers
– Tribunal claims
– Burden of proof
– Reducing the risks
Discrimination in detail
– Sex discrimination and associated risks
– Race discrimination and associated risks
– Age discrimination and associated risks
– Disability discrimination
Behaviour at work
– Bullying
– Harassment
– Banter at work
– Victimisation
Taking Action
– Investigating complaints
– Taking formal action
– Concluding matters
Breakdown in relationships
– Managing the aftermath
– Mediation between colleagues