Course: Bullying and Harassment

Who is this course for?

This course is suitable for managers and team leaders who have responsibility for managing staff or for anyone who provides support and advice to others on handling bullying and harassment matters.

Course Objectives

  • This course will help managers to:
  • Understand what constitutes bullying and harassment
  • Understand acceptable and unacceptable behaviour in the workplace
  • Recognise bullying and harassment in the workplace and the many forms that it can take
  • Understand the responsibilities and liabilities for both the business and individuals
  • Deal with issues of bullying and harassment effectively and tactfully

Example Course Content

Introductions and personal objectives

– Defining bullying and harassment
– Understanding the similarities and differences

Causes of bullying behaviour
– Source of aggressive behaviour
– Developmental steps
– Psychological factors

Types of behaviour
– Considering different types of behaviour
– Common forms of work place bullying

Case Studies
– Use of an audience
– Jackel and hyde characters

Impact of bullying
– Impact on individuals
– Reactions to stress
– Impact on a business

Vulnerable Workplaces
– Protecting your workforce
– Employer responsibilities
– Employer liabilities

Taking Action
– Handling complaints
– Breakdown in working relationships