Who is this course for?
This course is suitable for any manager who is responsible for achieving results through the effective performance of others.
Course Objectives
This course will help managers to:
- Understand why appraisals are important
- Highlight key result areas and their related performance indicators
- Recognise good and bad performance
- Set SMART objectives and clear action plans
- Prepare for and conduct structured, positive and productive appraisal meetings
- Deliver constructive and timely feedback
Example Course Content
Introduction and objectives
Business Planning
– Mission statement
– Company objectives
– Individual objectives
Purpose of Appraisals
– Reviewing performance
– Setting objectives
– Training and development
Benefits of Appraisals
– Identifying benefits to employee
– Identifying benefits to employer
The Appraisal
– Notification of meeting
– Appraisal documentation
– Preparing for the meeting
– Conducting the meeting
– Action planning and follow up
Skills and Qualities
– Identifying the skills and qualities for an effective appraisal
– Questionning techniques
– Influencing styles
– Giving and receiving feedback