Course: Managing Appeals

Who is this course for?

This course is suitable for managers and team leaders who are responsible for managing employees’ attendance levels and for anyone else who provides support and assistance to others on tackling attendance issues.

Course Objectives

  • This course will help managers to:
  • Understand employees’ contractual obligation
  • Identify absences that should be addressed as “poor attendance”
  • Tackling non-genuine absence
  • Implement formal and informal processes for effectively managing attendance

Example Course Content

Introduction and Objectives

Reasons For Absences
– Authorised time off
– Poor attendance
– Genuine sickness

Non-Genuine Sickness Absence
– Identifying non-genuine sickness absences
– Establishing the real cause of absences
– Investigating the matter
– Dealing with and concluding the matter

Tackling Poor Attendance
– Monitoring absence levels
– Return to work interviews with impact
– Benefits to company
– Formal management process
– Cautions verses warnings
– Trigger points

– When is enough, enough?
– Achieving a fair dismissal