A disagreement at work can be an expensive business.\u00a0 We are not just talking about the \u00a31.6 billion pounds that British businesses spent last year on fees, awards and out of court settlements; we\u2019re talking about the disruption to your business, your management time, sickness absence and lost productivity within the team.Being able to resolve issues promptly has numerous benefits that are not simply financial.\u00a0 Tackling problems head-on can lead to improved relationships between colleagues, reduced absence and better staff retention.<\/p>\n
Whether you chose to tackle a problem formally or informally in the first instance depends on a number of factors, but getting an issue addressed and concluded quickly is the ultimate goal.<\/p>\n
360 HR is running a half day workshop on resolving complaints and conflict.<\/p>\n
Date:\u00a0Friday 23 September 2011<\/p>\n
Time:\u00a09.30am \u2013 12.30pm<\/p>\n
Venue:\u00a0\u00a0\u00a0Skerritt House, 23 Coleridge Street, Hove, BN3 5AB<\/p>\n
Programme Outline:<\/p>\n
Introduction to Workplace Conflict
\n– from regular moaning to heated resignations<\/p>\n
Tackling Complaints
\n– how to regain control and resolve conflict head on<\/p>\n
Reaching a Resolution
\n– informal and formal approaches<\/p>\n
Steps to Follow
\n– a practical step-by-step guide<\/p>\n
Breakdown in Working Relationships
\n– resolving a complete breakdown<\/p>\n
Agreeing to Disagree
\n–\u00a0negotiating severance terms
\n–\u00a0compromise agreements and mutual consent
\n–\u00a0ACAS pre-claim service<\/p>\n
Cost:\u00a0\u00a0\u00a0\u00a395.00 plus VAT<\/p>\n