{"id":139,"date":"2010-02-12T14:16:04","date_gmt":"2010-02-12T14:16:04","guid":{"rendered":"http:\/\/threesixty.users57.webfusion.co.uk\/?page_id=139"},"modified":"2017-08-29T13:19:04","modified_gmt":"2017-08-29T13:19:04","slug":"grievances","status":"publish","type":"page","link":"https:\/\/www.360-hr.co.uk\/training-for-managers\/sensitive-issues\/grievances\/","title":{"rendered":"Grievances"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; overlay_strength=&#8221;0.3&#8243;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]\n<h1>Course: Managing Grievances<\/h1>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; overlay_strength=&#8221;0.3&#8243;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][divider line_type=&#8221;No Line&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; overlay_strength=&#8221;0.3&#8243;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]\n<h3>Who is this course for?<\/h3>\n<p>This course is suitable for managers and team leaders who are responsible for managing staff complaints and for anyone else who provides advice to others on handling staff complaints.<\/p>\n<h3>Course Objectives<\/h3>\n<ul>\n<li>This course will help managers to:<\/li>\n<li>Understand the importance of dealing with staff complaints<\/li>\n<li>Use formal and informal techniques<\/li>\n<li>Plan and implement an effective process to resolve concerns<\/li>\n<li>Make decisions and bring complaints to a conclusion<\/li>\n<li>Effectively manage the working relationship going forward<\/li>\n<\/ul>\n<h3>Example Course Content<\/h3>\n<p style=\"padding-left: 30px;\">Introductions and objectives<\/p>\n<p style=\"padding-left: 30px;\">Attitudes to complaints<br \/>\n&#8211; Company attitudes<br \/>\n&#8211; Rationale for hearing complaints<br \/>\n&#8211; Employee perceptions<\/p>\n<p style=\"padding-left: 30px;\">Formal verses Informal<br \/>\n&#8211; Handling complaints informally<br \/>\n&#8211; When to make it formal<br \/>\n&#8211; Legal requirements<\/p>\n<p style=\"padding-left: 30px;\">Grievance Procedures<br \/>\n&#8211; Step by step process<br \/>\n&#8211; Making a decision<br \/>\n&#8211; Possible outcomes<\/p>\n<p style=\"padding-left: 30px;\">Concluding Matters<br \/>\n&#8211; Bringing complaints to a conclusion<br \/>\n&#8211; Preventing old complaints from resurfacing<br \/>\n&#8211; Breakdown in relationships[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; overlay_strength=&#8221;0.3&#8243;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text] Course: Managing Grievances [\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; overlay_strength=&#8221;0.3&#8243;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243;&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":128,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.360-hr.co.uk\/wp-json\/wp\/v2\/pages\/139"}],"collection":[{"href":"https:\/\/www.360-hr.co.uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.360-hr.co.uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.360-hr.co.uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.360-hr.co.uk\/wp-json\/wp\/v2\/comments?post=139"}],"version-history":[{"count":1,"href":"https:\/\/www.360-hr.co.uk\/wp-json\/wp\/v2\/pages\/139\/revisions"}],"predecessor-version":[{"id":963,"href":"https:\/\/www.360-hr.co.uk\/wp-json\/wp\/v2\/pages\/139\/revisions\/963"}],"up":[{"embeddable":true,"href":"https:\/\/www.360-hr.co.uk\/wp-json\/wp\/v2\/pages\/128"}],"wp:attachment":[{"href":"https:\/\/www.360-hr.co.uk\/wp-json\/wp\/v2\/media?parent=139"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}