{"id":136,"date":"2010-02-12T14:10:34","date_gmt":"2010-02-12T14:10:34","guid":{"rendered":"http:\/\/threesixty.users57.webfusion.co.uk\/?page_id=136"},"modified":"2017-08-29T13:18:23","modified_gmt":"2017-08-29T13:18:23","slug":"conflict-management","status":"publish","type":"page","link":"https:\/\/www.360-hr.co.uk\/training-for-managers\/sensitive-issues\/conflict-management\/","title":{"rendered":"Conflict Management"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; overlay_strength=&#8221;0.3&#8243;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]\n<h1>Course: Conflict Management<\/h1>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; overlay_strength=&#8221;0.3&#8243;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][divider line_type=&#8221;No Line&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; overlay_strength=&#8221;0.3&#8243;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]\n<h3>Who is this course for?<\/h3>\n<p>This course is suitable for managers and team leaders who have to deal with situations that cause conflict and different types of challenging behaviour.<\/p>\n<h3>Course Objectives<\/h3>\n<ul>\n<li>This course will help managers to:<\/li>\n<li>Understand the causes and symptoms of conflict<\/li>\n<li>Identify their own style for dealing with conflict<\/li>\n<li>Explore different strategies to manage conflict<\/li>\n<li>Prevent conflict situations in the workplace by identifying the danger signs<\/li>\n<li>Deal with complaints effectively<\/li>\n<\/ul>\n<h3>Example Course Content<\/h3>\n<p style=\"padding-left: 30px;\">Introductions and objectives<\/p>\n<p style=\"padding-left: 30px;\">Understanding Conflict<br \/>\n&#8211; What causes conflict<br \/>\n&#8211; The impact of conflict<br \/>\n&#8211; Personal style<\/p>\n<p style=\"padding-left: 30px;\">Understanding People<br \/>\n&#8211; What makes people \u201cdifficult\u201d<br \/>\n&#8211; How to deal with difficult people<br \/>\n&#8211; Understanding ourselves<\/p>\n<p style=\"padding-left: 30px;\">Preventing Conflict<br \/>\n&#8211; Understanding work relationships and what drives them<br \/>\n&#8211; Strengthening relationships<br \/>\n&#8211; Factors that threaten relationships<\/p>\n<p style=\"padding-left: 30px;\">Communication<br \/>\n&#8211; Importance of effective communication<br \/>\n&#8211; Using active listening<br \/>\n&#8211; Giving feedback<\/p>\n<p style=\"padding-left: 30px;\">Handling Conflict<br \/>\n&#8211; Instinctive behaviour<br \/>\n&#8211; Chosen behaviour<br \/>\n&#8211; Why we behave the way we do<br \/>\n&#8211; Assertiveness<\/p>\n<p style=\"padding-left: 30px;\">Dealing with Complaints<br \/>\n&#8211; Attitudes to complaints<br \/>\n&#8211; Informal approach<br \/>\n&#8211; Grievances[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; overlay_strength=&#8221;0.3&#8243;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text] Course: Conflict Management [\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; 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