{"id":115,"date":"2010-02-09T10:05:02","date_gmt":"2010-02-09T10:05:02","guid":{"rendered":"http:\/\/threesixty.users57.webfusion.co.uk\/?page_id=115"},"modified":"2017-08-29T13:23:34","modified_gmt":"2017-08-29T13:23:34","slug":"investigations","status":"publish","type":"page","link":"https:\/\/www.360-hr.co.uk\/training-for-managers\/managing-performance\/investigations\/","title":{"rendered":"Investigations"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; overlay_strength=&#8221;0.3&#8243;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]\n<h1>Course: Investigating Complaints<\/h1>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; overlay_strength=&#8221;0.3&#8243;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][divider line_type=&#8221;No Line&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; overlay_strength=&#8221;0.3&#8243;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]\n<h3>Who is this course for?<\/h3>\n<p>This course is suitable for any manager who has responsibility for dealing with employee complaints or who provides advice to others on how to look into work place concerns.<\/p>\n<h3>Course Objectives<\/h3>\n<p>This course will help managers to:<\/p>\n<ul>\n<li>Clearly identify the complaints being raised<\/li>\n<li>Follow a clear and structured process<\/li>\n<li>Gather relevant evidence without getting bogged down<\/li>\n<li>Use appropriate questioning techniques<\/li>\n<li>Evaluate evidence to reach sound findings<\/li>\n<li>Draw their conclusions together into a clear report<\/li>\n<\/ul>\n<h3>Example Course Content<\/h3>\n<p style=\"padding-left: 30px;\">Introduction and objectives<\/p>\n<p style=\"padding-left: 30px;\">Tackling Complaints<br \/>\n&#8211; How complaints come to light<br \/>\n&#8211; Importance of tackling complaints<br \/>\n&#8211; Identifying misconduct<\/p>\n<p style=\"padding-left: 30px;\">Importance of Investigations<br \/>\n&#8211; Why investigate?<br \/>\n&#8211; Purpose of the investigation stage<\/p>\n<p style=\"padding-left: 30px;\">Conducting the Interviews<br \/>\n&#8211; Interview techniques and styles<br \/>\n&#8211; Note taking tips<br \/>\n&#8211; Handling non-co-operation<br \/>\n&#8211; Common pitfalls to avoid<br \/>\n&#8211; Reaching Conclusions<br \/>\n&#8211; Weighing up the evidence<br \/>\n&#8211; Reaching sound findings<\/p>\n<p style=\"padding-left: 30px;\">Preparing a report<\/p>\n<p style=\"padding-left: 30px;\">Next steps<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; overlay_strength=&#8221;0.3&#8243;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text] Course: Investigating Complaints [\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; overlay_strength=&#8221;0.3&#8243;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243;&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":106,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.360-hr.co.uk\/wp-json\/wp\/v2\/pages\/115"}],"collection":[{"href":"https:\/\/www.360-hr.co.uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.360-hr.co.uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.360-hr.co.uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.360-hr.co.uk\/wp-json\/wp\/v2\/comments?post=115"}],"version-history":[{"count":2,"href":"https:\/\/www.360-hr.co.uk\/wp-json\/wp\/v2\/pages\/115\/revisions"}],"predecessor-version":[{"id":969,"href":"https:\/\/www.360-hr.co.uk\/wp-json\/wp\/v2\/pages\/115\/revisions\/969"}],"up":[{"embeddable":true,"href":"https:\/\/www.360-hr.co.uk\/wp-json\/wp\/v2\/pages\/106"}],"wp:attachment":[{"href":"https:\/\/www.360-hr.co.uk\/wp-json\/wp\/v2\/media?parent=115"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}